Refund Policy for WPUNO.com

At WPUno.com, we want to ensure you are satisfied with your purchase. However, because our products are digital goods delivered via internet download, we generally offer no refunds once a product has been accessed.
We will only consider a refund request under the two specific conditions outlined below.
 
1. Eligibility for a Refund
You may be eligible for a full refund if:
  • The product has NOT been downloaded: If you made a purchase but have not yet clicked the download link or accessed the product files in any way.
  • The product is not working due to an error on OUR side: If the product has a technical defect originating from wpuno.com that makes it unusable, and our support team is unable to resolve it within a reasonable timeframe (3 business days).
 
2. Non-Refundable Situations
 
We do not offer refunds in the following circumstances:
  • Provider-side issues: If the plugin or theme is not working due to an issue with the original developer/provider, or if the provider has discontinued updates.
  • Compatibility issues: If the product is incompatible with your specific hosting environment, WordPress version, or other 3rd-party plugins/themes not explicitly listed as compatible.
  • Change of mind: If you no longer need the product or “just changed your mind” after downloading it.
  • Lack of expertise: If you do not have the required technical skills to install or use the product.
  • Missing features: If the product does not have a feature that was never advertised on our site.
 
3. How to Request a Refund
To request a refund, please contact our support team at [refund@wpuno.com] within [2 days] of your purchase. You must include:
  1. Your Order ID.
  2. Clear proof/screenshots of the technical issue if claiming the product is not working.
  3. Access to your site (if necessary) for our team to verify the error is from our side.