INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
General Questions
- What is wpuno.com?
We are a Jordanian-based digital marketplace with 7 years of experience. We provide high-quality, vetted WordPress plugins and themes to help you build professional websites faster. - Are these products legal to use?
Yes. All WordPress themes and plugins on our site are licensed under the GNU General Public License (GPL). This means you have the freedom to use them on your own websites. - Do I get license keys for automatic updates?
We provide the digital files for the products. While the software works fully without a key, automatic updates from the original developer typically require a direct purchase from them. We manually update our library regularly so you can always download the latest version from your account.
Downloads & Technical Support
- How do I receive my purchase?
As soon as your payment is confirmed, you will receive instant access to your downloads. You can find them in the "Downloads" section of your wpuno.com Account Dashboard. - What if a plugin or theme is not working?
If the issue is due to a technical error on our side (e.g., a broken download or a site-specific bug), our team will work to fix it. If the error is from the original provider’s code, we recommend checking their official documentation. - Do you offer installation services?
Currently, we provide the files for self-installation. However, our support team can guide you if you encounter issues during the standard WordPress upload process.
Refunds & Payments
- Can I get a refund if I change my mind?
Because our products are digital downloads, we do not offer refunds for "change of mind" once the file has been accessed. - When am I eligible for a refund?
We only issue refunds if:- The product has not been downloaded yet.
- The product is not working due to an error strictly on our side.
Note: Issues caused by the original provider are not eligible for a refund.
- What payment methods do you accept?
We accept all major crypto currencies
Licensing & Usage
- On how many sites can I use the products?
Since our products are under the GPL license, you can typically use them on as many websites as you like—there are no "per-site" restrictions from our side. - Is it safe to use these files?
Absolutely. Every file uploaded to wpuno.com is scanned and verified to ensure it is clean, secure, and free from malware.
INFORMATION ABOUT US
